Terms and Conditions
We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers. If you have any questions please email us via our contact us page. Website trading conditions are compliant with the English governing law of the UK Distance Selling Regulations Act 2000.
All prices, including delivery charges and personalisation, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods on offer, actual goods may not be exactly the same colour, design or packaging.
Whilst all efforts are made to ensure that the product details and prices are correct, any typographical or system errors in pricing will not be deemed part of the contract. Acceptance of the contract is made upon our dispatch of the order and confirmed with our dispatch email, which will be sent to the address provided in your account details.
30 DAY MONEY BACK GUARANTEE
We want you to be completely happy with your purchase. In the event that you are unhappy with any goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.
Should you wish to return an item, please send it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact. We regret that any items received that are not in a sellable condition will be returned to you. All returns will be inspected and a refund for the product(s) processed within 7 days of receipt of the parcel at our warehouse.
This guarantee is in addition to your statutory Cancellation Rights under the Distance Selling Regulations Act 2000. Under these Regulations, you are entitled to cancel a contract within 7 working days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price and delivery charge. Returned items must be unused, with all components and in their original packaging.
To return any products, please follow the instructions set out in our Returns procedure.
A £3.99 return delivery charge will be deducted from your refund.
We cannot be held responsible for goods in transit back to us. All returned items must be sent back to us using the Collect+ service from UK mainland addresses, or the alternative service indicated on your dispatch note.
Please note, your right to return Products does NOT apply to Personalised Gifts.
Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault please contact customer services via our contact us page. Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer's instructions. Please follow the instructions set out in our Returns procedure.
Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed, inclusive of postage costs.
The maximum amount payable in the event of non-delivery through no fault of the customer is £10.00. Higher compensation against consequential loss is not available.
COPYRIGHT AND TRADEMARKS
Mercis bv has the exclusive right throughout the world to exploit and to permit others to exploit the designs, drawings and characters embodied in the Illustrations drawn, created, invented and originated by Dick Bruna, including the right to use this work in any relation to the internet. Pets Rock, PetsRock.co.uk and all logos may not be used by anyone else without express permission.
PetsRock.co.uk do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in PetsRock.co.uk and the content of all the software, website and pages relating to the PetsRock.co.uk website is owned by, or licensed to, us, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of PetsRock.co.uk, all photographs on it and it's marketing materials.
You may use PetsRock.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of PetsRock.co.uk for the sole purpose of placing orders. The materials on PetsRock.co.uk may not be used for any other purpose.
PetsRock.co.uk does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on PetsRock.co.uk belong to their respective owners.
All trademarks and copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us. Our office hours, which constitute a working day, are Monday to Friday 9.00am - 5.00pm
PROMOTIONAL VOUCHER CODES
Promotional Voucher Codes are issued from time to time in promotions at the discretion of PetsRock.co.uk
Only one Promotional Voucher Code can be redeemed against any single order placed with PetsRock.co.uk and can only be used once.
Promotional Voucher Codes may not be used in conjunction with any other promotion.
Promotional Vouchers are not redeemable for cash and are not transferable or assignable.
Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
Usual PetsRock.co.uk terms and conditions of purchase and use of the PetsRock.co.uk website apply.
In order to provide you with the best and easiest online shopping experience possible we need to gather certain pieces of information from you. Your name and address is required to deliver products you have ordered.
We ask for your email address when you register on the site, and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third party data processor acting on our behalf. Use of your data will remain under the control of PetsRock.co.uk (the "data controller"); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party. We would also like to send you our newsletter and special offers, but respect that this is a personal choice; you may opt in or out at any time.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
LIMITATION OF LIABILITY
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.